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Domain Forwarding, Email Forwarding, Managed DNS

In order for Domain Forwarding, Email Forwarding, and Managed DNS (Host A, CNAME, MX, TXT records) settings to work, you need to use our default nameservers:


To update the nameservers for your domain, login to Domain Manager. Click on DNS to the right of your domain name. Replace the current nameservers with ours and click the Save button. Allow up to 24 hours for the domain to fully propagate before your changes take effect.

New ICANN (Internet Corporation for Assigned Names and Numbers) Requirement Effective January 2014

The registrant email address will need to be validated:

upon the new purchase or transfer of a domain name,
if the registrant's email address has been modified,
if the registrant's first name or last name has been modified, or
if a WHOIS Data Reminder Policy (WDRP) or expiration notice bounces.

Should any of these occur, an email requiring an affirmative response from the registrant will automatically be sent.

Failing to receive an affirmative response from the registrant within 15 days will result in the suspension of the name. The name will subsequently be placed on 'ClientHold' status, taking the domain (and related services) offline.

If a registrant has already validated their email address, this process will not be initiated.


If your domain name has been put on ClientHold (suspended)

Login to Domain Manager and click on Contacts to the right of your domain name. Update the Owner Email. Click the Save button. A new validation email will automatically and immediately be sent to the new contact. Click on the link provided in the email. Your domain will be unsuspended within minutes.

Cancellation and Refund Policy

Registration of domain names is finalized by the registry. This means that the domain registry will not return the registration fees and so we cannot provide a refund for the domain registration or any future renewals of the domain name.

NOTE: This policy is set by each domain registry, not by us, and is subject to change at any time.